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SCIDirect is seeking a detail-oriented and service-driven Customer Service Specialist to join our team in Plantation, FL. This role is responsible for delivering timely, accurate, and professional customer support in a high-volume call queue environment. The ideal candidate will excel in multitasking, demonstrate strong organizational skills, and maintain a positive, customer-focused attitude while handling billing inquiries, contract updates, cancellations, and merchandise returns.

**Key Responsibilities**
• Provide prompt, courteous, and professional customer interactions within an automatic call distribution (ACD) queue environment.
• Deliver billing and account support to internal and external customers, including:
o Status updates on change requests
o Refund processing
o Cancellation requests
o Payment applications
• Accurately update customer information in the contract management ...