Customer Service Specialist
Department: Customer Contact Centre
Reports to: Contact Centre Manager
Location: Office based
Hours: Typically 08:00–17:00, 5 days per week. Saturday working may be required.

Role Overview
At Panda, we value waste. We are looking for a Customer Service Specialist to join our Customer Contact Centre team.

This role is the first point of contact for customers who get in touch with Panda by phone, email and Live Chat. You will help customers with queries about their waste services, resolve issues, provide clear information and support customers in using our digital tools and services.

This is a great opportunity for someone who enjoys helping people, solving problems and working in a busy, customer-focused environment. Full contact centre training will be provided, so previous contact centre experience is not essential.

Key Responsibilities
As a Customer Service Specialist, you will:

Handle inbound customer c...