Our client, a healthcare consulting firm, is seeking a Customer Service Specialist focused on Patient Advocacy for a direct hire role in Milton, GA. This is a fully onsite role.

A typical day for a Customer Service Specialist is utilizing systems/technology and coordinating efforts between patients, the patient doctor’s offices, and the drug manufacturers to acquire and maintain required documentation to facilitate obtaining the patient/member’s medication at no cost to the patient/member.

Will communicate regularly with patients, doctors’ offices, pharmacies, and internal team members through phone calls, email, and text to coordinate care, provide updates, and ensure timely follow-up throughout the process. Daily responsibilities also include working within multiple systems to document case activity, updating patient information, track statuses, pull reports, and complete required administrative paperwork to support order processing and patient ...