Elevate customer interactions with Formations as a Customer Service Specialist in Winnipeg, MB. This full-time, on-site role demands exceptional problem-solving and organizational skills.
You will play a vital role in ensuring customer satisfaction through accurate order processing and attentive support. With 2–4 years of experience in customer service or order processing, you will manage inquiries and collaborate with various teams to deliver seamless experiences. You'll track orders, handle backorders, and resolve complaints while maintaining a collaborative spirit.
Key Responsibilities:
• Respond to customer inquiries via multiple channels
• Generate and manage accurate quotes based on orders
• Process orders in the ERP system (D365 Business Central)
• Coordinate with warehouse for accurate picking and shipping
• Track backorders and communicate with customers effectively
Requirements:
• 2–4 years of customer service or sales experience
• Strong attenti...