Location
singapore
Posted
June 09, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Responsibilities
- Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results;
- Escalate complex or special issue emails and transfer to relevant departments, collaborate with team to ensure timely response to customer needs;
- Organize customer feedback and assist in optimizing service processes;
- Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.
- Poly diploma and equivalent education or above(fresh gradudates are welcomed to apply);
- Familiar with email processing procedures, with good written communication skills;
- Good communication skills and service awareness;
- Proactive with strong learning ability;
- Open to local candidates, not able to sponsor work pass.