Customer Service Specialist - Debt Support - Chester

Do you want a role where your expertise can steady someone in their most difficult moment, and genuinely change the direction of their life?

Looking for work that goes beyond process, where your judgment and care make a real difference?

Ready for a role that blends home working with meaningful, supportive time in the office?

This goes beyond a standard customer service role.

Youll handle complex, sensitive, and high-risk situations where there isnt a clear path to follow, and where youll need to take ownership of how things move forward.

Youll need to interpret complexity, read between the lines, manage emotion, and bring structure to situations that are often unclear.

Its not just about solving the problem, its how you handle it, communicate it, and guide people through it that makes the difference.

About the Role ...