At MyIntegra, our Customer Service Specialists are the heart of our customer experience. In this role, you’ll respond to customer enquiries via phone, email, live chat, and SMS, delivering support that is professional, friendly, and timely. You’ll help customers navigate the NDIS by clearly explaining Plan Management benefits and ensuring every customer feels heard, understood, and valued.

Key Responsibilities

• Handle inbound and outbound enquiries across multiple channels with empathy and professionalism.
• Clearly communicate NDIS requirements and the benefits of Plan Management in a clear and supportive manner.
• Build trust and rapport with customers through open, compassionate communication.
• Investigate and resolve customer issues by identifying the root causes, offering effective solutions, and following up to ensure satisfaction.
• Maintain accurate and detailed records of all customer interactions for audit and compl...