Description
Robert Half is seeking a Customer Service Specialist for an exciting opportunity with a growing organization in the Lehigh Valley area.


Are you a people-first professional who thrives on delivering exceptional service? We’re partnering with a well-established company looking to add a Customer Service Specialist to their team. This is a great opportunity for someone who enjoys solving problems, building relationships, and being a key point of contact for customers.


Key Responsibilities:

+ Serve as the primary point of contact for customer inquiries via phone, email, and/or chat

+ Resolve customer issues efficiently while maintaining a positive and professional experience

+ Process orders, returns, and account updates with accuracy and attention to detail

+ Collaborate with internal teams (sales, operations, billing) to ensure customer needs are met

+ Maintain detailed records of customer interacti...