Elevate client experiences as a Customer Service Specialist with HearingLife Canada. Enjoy building connections and assisting clients on their hearing journey in this engaging environment.
As a key member of the HearingLife team, you will provide exceptional customer service. Your role focuses on managing client inquiries, scheduling appointments, and maintaining a welcoming clinic. Collaborate with clinicians to ensure operational efficiency and client satisfaction.
Key Responsibilities:
• Greet clients and manage incoming phone calls and emails
• Schedule appointments and coordinate clinician schedules
• Organize and maintain the clinic's waiting areas
• Assist with client files and basic hearing aid maintenance
• Process payments and manage insurance claims
Requirements:
• Minimum 2 years of customer service experience
• Strong organizational skills to manage multiple tasks
• Proficiency in Microsoft Excel
Bring your customer service expertise and...