Do you have a passion for resolving concerns for customers? Do you want to be engaged in continually improving our customers’ journey to deliver a 5 star experience? Then we’re looking for you to join our global, dynamic team.

As a Complaint Handlers, you will responsible for investigating complaints and using the insights gained from your analysis to drive improvements in our business. With an empathetic nature, you will take ownership of the customer’s concerns to ensure these are fully resolved in line with regulatory requirements. You will work collaboratively as a team as well as partner with our key stakeholders to share insights and suggest improvements.

**What you’ll do:**

+ Accurately log and acknowledge complaints within agreed timelines
+ Take ownership of complaint investigations to identify the root cause
+ Support your colleagues on complaints and other defined tasks to achieve internal and external targets
+ Conduct detailed, thoro...