**Job Description:**

The Customer Service & Sales Support Specialist is a highly skilled, customer-focused professional responsible for delivering exceptional service while actively supporting sales growth through effective lead management. This role serves as the first point of contact for customer inquiries, accurately assessing needs, qualifying inbound opportunities, and redirecting viable sales leads to the appropriate sales representatives.

This individual combines deep product knowledge, strong communication skills, and sales awareness to ensure a seamless customer experience—from inquiry through order fulfillment—while helping drive revenue opportunities and customer retention.

**Essential Duties and Responsibilities**

**Customer Service Excellence**

+ Provide timely, accurate, and professional responses to all customer inquiries (phone, email, CRM).
+ Process sales orders, returns, credits, and order confirmations with a high lev...