The Opportunity

Reporting to the Supply Chain Manager, this role is responsible for interacting with customers and ensuring the administrative and procedural requirements of the order management is fulfilled ensuring the service of Glanbia products are met on a daily basis. You will be a contributing member of the distribution & sales office team, to the achievement of sales growth, profit and market share through the sale of product whilst providing exceptional levels of customer service.

Responsibilities:

• Providing excellent customer service to all stakeholders across the business

• Answering customer inquiries via phone and email

• Processing orders accurately and managing customer accounts, via SAP

• Troubleshooting and resolving customer enquiries and issues within a timely manner, satisfying Customer and Business expectations.

• Handling customer complaints and feedback, ensuring Customer satisfaction.