Description
We are looking for a Customer Service Representative to support claimants with questions related to unclaimed property in Wilmington, Delaware. This fully remote opportunity is a Long-term Contract position, starting as a 3-6 month assignment with the possibility of extension or conversion based on business needs. The ideal candidate will bring strong call center experience, excellent attention to detail, and the ability to guide customers through claim-related processes with professionalism and care.


Responsibilities:

• Respond to a high volume of incoming calls from individuals seeking assistance with unclaimed property claims.

• Provide clear updates on claim progress and explain what documents are needed to move requests forward.

• Guide customers through submitting claims and using the online portal effectively.

• Research existing records and establish new claims within the internal claims management system.
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