Description We are looking for a Customer Service Representative to support member and customer inquiries in West Covina, California. This contract opportunity with potential for a permanent role is ideal for someone who is patient, attentive to detail, and comfortable handling a high volume of service-related interactions. The role focuses primarily on assisting members by phone, documenting information accurately, and providing dependable support in both busy and steady periods. Training is available, making this a strong fit for someone ready to grow in a service-oriented environment.

Responsibilities:
• Respond to incoming member and customer calls with professionalism, empathy, and clear communication.
• Place outbound calls as needed to follow up on service questions, confirm information, or provide updates.
• Enter and maintain accurate records in internal systems while ensuring details are complete and up to date.
• Support member service activities for the...