Customer Service Representative

Role Overview

The Customer Service Representative serves as the primary point of contact for customers, partners, and the external sales team within a company specialising in electronic components and related products. The role is responsible for delivering exceptional customer support, managing enquiries, preparing quotations, processing orders, and ensuring a seamless customer experience across multiple communication channels. A strong understanding of customer requirements and the ability to work within a fast-paced technical and manufacturing environment are essential.

Key Responsibilities

* Process customer orders accurately and efficiently via phone and email with minimal supervision.

* Prepare and manage quotations for electronic components, spare parts, and service requirements, including order receipt, processing, and tracking.

* Provide proactive support to customers, partners, and internal depart...