We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

**Position Summary**

+ Operates as a representative of the company by answering and documenting all incoming calls to determine their nature while responding to complex calls related to specialized products.
+ Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty.
+ Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the reason for the call.
+ Follows establ...