1. Job Description:

• Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensuring a high level of customer service and a positive guest experience.
• Proactively updating information/knowledge about customer service.

2. Requirements:

• Good English proficiency (TOEIC 500+ equivalent).
• Ability to resolve simple to medium-level issues.
• Excellent multi-channel communication skills (email, chat, messaging).
• Proactive and positive mindset.
• Willingness to work night shifts and during Public Holidays/Tet.

3. Compensation & Benefits:

• Average monthly income: 1...