Overview
The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving concerns, and providing accurate information through inbound calls and email. This role serves as the main point of contact for customers using the client’s online shopping platform, ensuring a smooth and positive customer experience.
The CSS represents the client’s brand, values, and standards in every interaction. Professionalism, empathy, and clear communication are essential in delivering high-quality support. Core Values
The CSS is expected to embody the client’s values:
Responsibility – Acting as the face of the brand and representing it with integrity
Quality & Excellence – Striving to deliver the best possible customer experience
Key Responsibilities
Respond to customer inquiries via phone and email in a timely and professional manner
Assist customers with online orders and related concerns
Handle customer issues with empathy, accuracy, an...