Customer Service Representative – TaskUs Bohol

Job Overview

Job Title/ Designation - Teammate position. Experience required – No BPO experience required. As a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely responses to inquiries coming through email and live chat support channels. You will filter content from the client's website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and elevate priority issues. You will route calls to the appropriate resource when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and excee...