Job Overview

We are looking for Customer Service Representatives who can deliver excellent support to clients during peak service periods. This role involves handling inquiries, providing accurate information, and ensuring a positive customer experience. Ideal candidates are detail‑oriented, professional, and comfortable working in a fast‑paced environment.

Key Responsibilities

• Handle inbound calls, emails, or chat inquiries from customers regarding benefits, enrollment, account details, or service concerns.
• Provide clear, accurate, and timely information to customers while maintaining a high level of professionalism.
• Assist customers with troubleshooting issues, navigating systems, and completing required processes.
• Document all interactions accurately in the system and follow established workflows.
• Escalate complex issues to team leads or support teams when necessary.
• Meet p...