π Local Job Near You
Customer Service Representative (Seasonal Account - October - December 2025)
Transcosmos Asia Philippines, Inc.
π
pasig, Philippines
Location
pasig
Posted
June 23, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Responsibilities
- Respond to customer inquiries via phone, email, chat and social media in a professional and timely manner.
- Provide step-by-step technical support and troubleshooting for STEM-related products (e.g., robotics kits, coding platforms, learning software).
- Assist with order tracking, product information, returns, account issues, and other general support.
- Assist customers with installation, configuration, and general product use.
- Document interactions in CRM systems accurately.
- Collaborate with internal teams (product, engineering, QA) for advanced support or bug resolution.
- Escalate unresolved issues to the appropriate department while maintaining ownership until resolution.
- Educate customers on product features and updates to maximize their user experience.
- Participate in team meetings and training sessions to stay up to date on product knowledge.