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Job Description
Bring your energy to Aggreko as Customer Service Representative based in Riyadh
You will act as the principle point of contact for our customers throughout the rental process of the order placed.Advocating on the customer at key touchpoints, this role collaborates with Sales, Operations, Credit Control, billing and Hire Coordination team to ensure great customer experience.
What you’ll do as Customer Service Representative:
Principal point of contact, responsible for managing the customer relationship throughout the life of the hire, proactively setting expectations and communicating changes.
Lead, support, and guide the Customer Service team to ensure all customer related tasks are completed accurately and on time and provide the structured timely updates to the Manager.
Oversee the department Dashboards, BTT and reports to maintain the set KPIs for the team.
Answers inbound telephone ca...