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Randstad are currently looking for customer service professionals to join one of Australia’s largest banks within their Contact Centre team at Bedford Park with a start date of Monday 15th of June 2026
The core function of this role is to provide excellent customer service for all escalation calls including hardship. You will be working in a dynamic and supportive team within a culture and working environment unlike any other. Tasks include, but are not limited to:

• Manage inquiries for existing customers relating to customers mortgages
• Act with urgency and respond to customer queries in a empathetic and professional matter
• Dealing with hardship calls and coming up with solutions
• Always look for new opportunities to delight our customers
• Contributing to the development and continuous improvement of customer experience