Description We are looking for a Customer Service Representative to join a team in Plano, Texas in a Contract to Permanent position. This role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and resolving issues with professionalism and care. The person in this position will serve as a key point of contact, ensuring inquiries are handled efficiently while maintaining service standards and supporting cross-functional communication.

Responsibilities:
• Handle incoming customer calls with patience and professionalism, using thoughtful questions to identify needs and provide accurate support.
• Route inquiries to the appropriate teams when additional expertise is needed, and follow through to help move issues toward resolution.
• Maintain a strong understanding of company services, processes, and common transactions to deliver informed assistance during each interaction.
• Communicate service-related concerns or workflow obst...