Description We are looking for a customer-focused Customer Service Representative to support homeowners with timely, accurate, and detail-oriented assistance in Phoenix, Arizona. This Long-term Contract position is ideal for someone who enjoys resolving questions, managing high-volume customer interactions, and contributing to a positive service experience. The role offers the chance to work in a fast-paced environment where strong communication, sound judgment, and attention to detail are essential.

Responsibilities:
• Respond to incoming calls from homeowners and provide clear guidance on account-related questions, online account access, escrow matters, and payoff requests.
• Place outbound calls to follow up on delinquent accounts, with particular attention to early-stage past-due balances and appropriate next steps.
• Recognize customers who may qualify for refinancing solutions and connect them with the appropriate internal team for further support.
• Direct i...