Customer Service Representative - Pharmacy

The Private Pharmacy, an ITH Group company, are looking to appoint a positive and hardworking Customer Service Representative to support our busy online pharmacy which dispenses controlled medications daily.

The role:

To assist the dispensing team with various duties to include answering phone calls, dealing with telephone and online queries, preparation for dispatch, assisting with packing of orders, liaising with clients and end users, as well as general pharmacy tidying and disposal of rubbish in accordance with pharmacy procedures.

Duties will include:

Handling inbound telephone calls from customers and patients, acting as the first point of contact.
Responding to email and online enquiries in a timely and professional manner.
Providing clear, accurate information on prescriptions, orders, delivery, queries, and general service questions.
Maintaining a friendly, calm, and empathetic approach whil...