Customer Service Representative – Hatasu Philippines

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Key Responsibilities

• Respond promptly to aftersales inquiries via phone, email, or chat related to e‑bike products and components.
• Troubleshoot common technical issues involving batteries, motors, controllers, displays, and app connectivity.
• Process warranty claims, returns, exchanges, and spare parts orders in line with company policy.
• Liaise with repair technicians and logistics providers to coordinate timely repairs and part shipments.
• Maintain accurate customer records, service tickets, and updates in the CRM system.
• Educate customers on product care, software updates, and maintenance best practices.
• Follow up with customers...