Job Responsibilities:

• Handle customer inquiries via phone, chat, and email in a timely and professional manner
• Provide accurate information and effective solutions to customer concerns
• Maintain high-quality service standards and customer satisfaction
• Document interactions and update customer records as needed
• Collaborate with internal teams to resolve complex issues

Qualifications:

• At least 3 years of customer service experience (BPO experience preferred)
• Strong communication skills with English proficiency
• Experience handling calls, chat, and email support
• Detail-oriented with strong problem-solving skills
• Willing to work onsite and on a night shift schedule