Job Title: Customer Service Representative

Location: Formby

Salary: £26,938 – £28,609 plus up to £2,000 performance-related bonus

Working Hours: 18.5 hours per week, Monday, Tuesday 09:00am – 17:30pm & Saturday 09:00am – 12:30pm

What You'll Be Doing

• Set and achieve daily goals and KPIs to influence team success and support salary progression.
• Deliver high‑quality service in call audits and maintain excellent standards.
• Resolve complaints into positive outcomes by using patience, empathy and problem‑solving skills.
• Handle policy queries and changes, acting as the go‑to expert for customers.
• Provide VIP service to every customer, regardless of their situation.
• Act as a brand ambassador, representing the company’s values and creating exceptional experiences.

What We're Looking For

• Motivation and drive to consistently delive...