About the job
Opportunities available for Ortigas Site

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists


Responsibilities

+ Communicate with customers via phone,

+ Provide knowledgeable answers to questions about product, pricing and availability

+ Outbound 

+ Responding to customer inquiries

+ Resolving customer issues

+ Providing product/service information

+ Handling customer transactions

+ Maintaining customer records

+ Escalating complex issues

+ Demonstrating empathy and patience

+ Identifying opportunities for improvement

+ Providing feedback and suggestions

+ Maintaining knowledge base


Qualifications

+ At least 1 year BPO experience

+ Excellent phone etiquette and excellent verbal, written, and interper...