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Customer Service Representative - Order Management Solutions Department (Ocean Freight)
DHL Global Forwarding (Vietnam) Corporation
📍
Ho Chi Minh City, Vietnam
Location
Ho Chi Minh City
Posted
June 15, 2026
Commute
Local Area
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This job is in your area. Enjoy a short commute and work close to home.
Job Description
This position is responsible for delivering DHL commitment to customers, meeting day-to-day operations requirements of the customers as indicated in Standard Operating Procedure (SOP). Ensure FTY understands and acknowledges customers’ requirements and standards.
Main Responsibility:
- Ensure KPI and customer’s SOP follow up 100%.
- Meet customer's agreed performance metrics in the least cost manner.
- Handle shipments by strictly following up with customer requirements indicated in SOP.
- Ensure issues are tackled immediately and escalate to Team Leader/Manager when there are potential claims or cost impacts.
- Continuously identify service gaps, make recommendations and implement solutions to enhance greater customer’ satisfaction.
- Distribute all instructions/ suggestions to vendor/customer for best shipment arrangement.
- Decide to instruct carriers for Booking/space...