We are currently seeking a Customer Service Representative for an international company that operates within the transportation industry. The Representative will provide a service to customers who require assistance with issues involving their fare media cards and accounts. They will be responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This position typically works under close supervision and direction. This position requires 100% onsite presence based out of Buffalo, NY. A hybrid schedule will be available once you are meeting attendance and performance metrics.



Job Duties

•Answers all incoming fare media phone calls from customers.

•Processes all fax and email inquiries.

•Performs all assigned tasks as quickly and accurately as possible.

•Follows all established policies, procedures, and written/verbal instructions.

•Ensures all...