Customer Service Representative

Location: Northampton, NN3

Salary: £13.50 per hour

Start Date: ASAP

Working hours: Full time (Apply online only)

NOTE: This is a temp 3-month contract

The Role:

To exceed Customer's expectations.

Through providing exceptional customer services when receiving and processing of customer orders, dealing with any queries, orders and shipments.

Key Responsibilities:

Liaising with production to ensure order fulfilment
Liaising with Customers
Answers customer support messages via telephone or email promptly to enhance the customer service experience
Patiently listens attentively to customer and connects them with the appropriate department to address their needs
Maintain accurate records of customer complaints on the relevant software system
Ensure that the customer account information is processed accurately and efficiently.
The data collected will be used to provide report...