The Customer Service Representative (CSR) provides critical customer support within the Sales & Marketing Department, acting as a key link between Wilcox and its customers. This individual must demonstrate strong written and verbal communication skills, possess a solid understanding of product information, and thrive in a fast-paced environment. A genuine commitment to helping others and delivering exceptional service is essential.
This position requires extensive hands-on collaboration with the Marketing, Production, and Quality Assurance teams, in addition to active customer relationship management, and light administrative responsibilities. The ideal candidate can effectively prioritize and manage multiple tasks while performing under pressure and maintaining a high level of professionalism, credibility, and integrity.

The Customer Service Representative supports order fulfillment, while also assisting and working with the sales team to provide direct customer support. T...