**Position Overview**
We are seeking a customer-focused and proactive Customer Service Representative (CSR) to serve as a key liaison between our business and domestic customers. This role champions functional excellence in customer service, continually driving the improvement of quality processes through best practices, training, and auditing initiatives.
As a CSR, you will develop deep expertise in domestic order management systems and company policies, with hands-on responsibility for order entry, pricing, documentation, and invoicing—experience in SAP-R3 or a similar platform is essential. Familiarity with quality systems and business operations is highly valued. This position offers exposure to multiple business areas, including SAP-R3, SharePoint, and Salesforce.com applications.
You will work collaboratively with colleagues at all levels—demand and supply planners, market segments, customer service peers, U.S. plant sites, warehouses, regional and international contacts...