A Customer Service Representative’s role is to handle all incoming inquiries on client’s products, technologies, programs, policies and services. They are able to handle inquiries via all media channels both inbound and outbound. The CSR is required to represent client appropriately to all customer segments. The CSR’s service delivery time will be dedicated to entitlement, routing and screening for Technical Support services and servicing customer needs for Technical assistance regarding known issues (i.e. documented issues, basic ‘how to’ questions, and KB articles).

Job Description

• Handling phone calls, live chats & emails.
• Identifies customer requirements and routes them to the correct sales or technical specialist (based on product specialty).
• Validates and registers customer profiles in system.
• Registers, handles, answers, and escalates customer complaints.
• Provide general information about client products, tech...