Description
We are looking for a Customer Service Representative to join a team in Malvern, Pennsylvania. In this hybrid position, you will play a pivotal role in ensuring smooth order processing and exceptional customer support. This is a Contract to permanent opportunity, offering the chance to grow within a dynamic organization.


Responsibilities:

• Accurately process customer orders and quotes in the system while verifying product availability and inventory levels.

• Collaborate with sales and warehouse teams to coordinate order entry, confirmations, and updates.

• Address customer inquiries regarding orders, pricing, returns, credits, and expedited shipping requests.

• Resolve issues promptly to ensure customer satisfaction and maintain positive relationships.

• Utilize Salesforce to manage customer information and streamline processes.

• Monitor and track order statuses, providing timely updates to customers ...