Description
We are seeking a reliable and customer-focused Customer Service Representative for a contract opportunity. This role is ideal for someone who enjoys assisting customers, resolving issues, and providing a positive experience in a fast-paced environment. The position requires strong communication skills, attention to detail, and the ability to manage a high volume of inquiries.


Responsibilities:

+ Handle inbound and/or outbound customer interactions via phone, email, or chat in a professional and timely manner

+ Address customer inquiries, resolve issues, and provide accurate information regarding products, services, or accounts

+ Document customer interactions and maintain detailed, accurate records in internal systems

+ Process requests such as orders, account updates, and service inquiries

+ Escalate complex issues to appropriate departments while ensuring follow-through and resolution

+ Maintain a hi...