Description
Answer all incoming phone calls in an expeditious manner
Answer a daily average quota of customer phone calls; minimize abandoned phone calls
Provide a pleasant and friendly atmosphere for customers to conduct business
Effectively answer customer administrative questions or forward to proper personnel in a manner that satisfies customer request
Coordinate interdepartmental correspondence relating to timely delivery of spares
Record customer request for quote, convert to sales order when required
Research IPCs to problem solve in AOG situations
Responsible for follow-up to customers on shipping information
Manage client base with Siebel updating customer transactions/issues into the Siebel database
Report processing as required
Assist customers in obtaining information on services from other departments/vendors
Perform off-hour telephone coverage as needed
Administrative work as assigned by management team
Other duties assigned by ma...