Position Summary:

This position is responsible for delivering high-quality, non-technical support and service while ensuring efficient execution of day-to-day operations. The role focuses on problem-solving, collaboration, and consistent communication to meet customer and organizational needs. Key objectives include responding to customer inquiries, relaying opportunities to Sales, maintaining accuracy, improving processes, and contributing to team performance through proactive engagement and accountability.

Job Responsibilities, Skills, Knowledge and Abilities:
+ Respond to customer inquiries via phone, email, chat, portals, EDI and other communication channels in a timely and professional manner.
+ Provide accurate information regarding products, services, orders, and policies to ensure a positive customer experience.
+ Resolve customer issues and complaints efficiently by identifying root causes and offering appropriate solutions.
+ Process orders, retu...