Join Our Team as a Call Center Agent at MacroHype

Location: Manila, Philippines

Open Positions: 4

Job Description

We are seeking motivated and customer-oriented Call Center Agents to join our team in Manila. This is not a remote position, and candidates must be available to work during USA hours, which will require late-night shifts in the Philippines.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries promptly.
• Provide accurate information regarding products and services.
• Assist customers with account issues, billing inquiries, and technical support.
• Document interactions and maintain customer records in our database.
• Work collaboratively with team members to meet performance goals.
• Escalate complex issues to the appropriate departments when necessary.

Qualifications

• High school diploma or equivalent;...