About the Company:

Luxfer is the leading manufacturer of magnesium chips, granules, powders and pieces used in diverse industries worldwide. Click here to learn more: https://luxfermagtech.com/products/magnesium-products/

Summary:

The Customer Service Representative will play a critical role in supporting our customers by managing purchase orders, processing change orders, and coordinating with various internal teams. This role involves addressing customer inquiries, handling complaints, maintaining customer documentation and ensuring export and quality compliance.

Main responsibilities:

+ Conduct initial review of all customer purchase orders

+ Submit part number requests and quality requests as needed in support of new orders

+ Update and maintain database containing customer-specific information including reference to supporting documents

+ Review and enter customer account information, quotes, a...