Make a difference every day by supporting members during some of their most important moments.
Join our award‑winning Member Services Team as a Health Care Concierge, the voice of UPMC Health Plan. In this role, you'll help members understand their health coverage, solve problems, and navigate their benefits with confidence.

This is a high‑volume, 100% phone‑based role where you'll spend your entire scheduled shift assisting members back‑to‑back in a highly technical, fast‑paced call center environment providing clear, compassionate, and knowledgeable support.

What You'll Do

+ Respond to high volumes of incoming calls, emails, and chats from members and providers
+ Help members understand benefits, claims, prior authorizations, billing, and coverage details
+ Resolve issues accurately and efficiently to avoid repeat calls
+ Document all interactions while listening and responding in real time
+ Navigate multiple computer systems at once
+ Ma...