Elevate your career as a Customer Service Representative with Concentrix in Halifax! Engage customers through calls and online support while resolving technical inquiries with expertise.
In this role, you'll be the go-to contact for resolving technical inquiries regarding client hardware and software products. With effective communication and problem-solving skills, you will listen attentively to customer needs, build rapport, and strive for exceptional service. A broad knowledge of products like smartphones and iOS systems is essential to thrive.
Key Responsibilities:
• Address technical inquiries about client products
• Greet customers professionally and courteously
• Listen attentively and empathize with customer needs
• Clarify requirements and resolve non-standard issues
• Notate accounts accurately for customer interactions
Requirements:
• Reside within 35km of Halifax location
• 1 year of customer service experience required
• Strong English comm...