The CSR Brands EN Support role serves as point of contact for one.com and Zoner customers. Additionally, you will be part of the Product and Process Super User. You are expected to have good knowledge about a specific one.com Product/Program and Processes to help test and improve said product while assisting colleagues in using it.

Your Responsibilities

Accountability A: Support Tickets (35%)

• Manage and respond to email support queues efficiently
• Perform basic technical troubleshooting (DNS, one.com products, CMS, third-party tools)
• Verify and process customer ownership updates (domains and subscriptions)
• Handle package, payment, invoice, and subscription change requests
• Escalate issues related to payments, domains, fraud/abuse, and technical concerns
• Stay updated on one.com products, services, and internal procedures
• Participate in training and report bugs or improvement suggestions