About the Role

As a Customer Service Representative, you’re the person our customers count on in the moments that matter – the calm voice, the problem‑solver, and the guide who helps them navigate life’s financial ups and downs with confidence. You’ll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa. Every interaction is a chance to make banking simpler, and easier – and you’ll be empowered to do exactly that. No two days look the same. One moment you’re helping someone get back into their online banking, the next you’re supporting a customer through a tricky card dispute or giving clarity around regulatory requirements. You’ll bring curiosity, care, and a can‑do mindset to every conversation – solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured.

What You’ll Bring

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