About the role Burn is looking for an exceptional, efficient Customer Service Representative to fill the role.

The successful candidate must have experience in customer-facing tasks such as customer care, direct sales, and/or client relationship management.

Duties and Responsibilities Manage outbound and inbound phone calls.  For Outbound – Achieving the daily calls and verification target.  For Inbound – Achieving AHT Targets, SLA Target, Call Abandoned targets and CSAT Targets (Q.A Score)  Ensure 100% follow-up for all dropped/Abandoned calls, tickets& any other Escalations within 24hrs.

For Digital Care – Observing SLAs for handling all customer Issues in all digital platforms Customer should receive feedback at a maximum of 25min Post escalation.  Attending All Pre-shifts, Weekly Performance reviews, Coaching and Training Sessions  Adherence to call procedure and auto-fail parameters.  Identify and...