Job Title

Customer Service Representative (German‑speaking) - Fashion Industry LE02

Location & Type

Barcelona, On‑site (Full‑time 39 hours/week, permanent contract)

About the Role

As a Customer Service Representative, you will take incoming customer calls (telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands. You will log call details onto call management systems and provide responses and resolution within SLA, maintain service and product knowledge related to applications specific to individual customers, and initially/escalate potential service issues with Mentor.

Responsibilities

• Take incoming customer calls and solve user demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge related to applications specific to individual customers.
• Escalate potential servic...