As a Customer Support Representative, you will:

• Provide top-notch telephone support to our customers in German.


• Assist both existing and potential customers with information and support related to our products and services.


• Manage customer requests, ensuring accurate updates in our systems (e.g., rate adjustments, plan changes, service activations, and address modifications).


• Identify opportunities for continuous improvement in customer service processes.

What We're Looking For:

• Fluency in German: You must be able to communicate effectively in German (minimum C1 level). Proficiency in English is a plus.


• Telecom Interest: A genuine interest in telecommunications products and services.


• Problem-Solving Skills: You enjoy troubleshooting and configuring a variety of technical systems and ...