Key Responsibilities

• Handle inbound customer inquiries in German and Spanish via phone, email, and chat
• Assist customers with account-related questions, transactions, and service requests
• Accurately log all interactions and follow escalation protocols when needed
• Contribute to team quality and satisfaction targets
• Work rotating shifts covering mornings, afternoons, and nights (including night shifts in Madrid)
• Maintain up-to-date knowledge of banking products and services

What We're Looking For

• Native or near-native German speaker (required); Spanish at B2 level or above
• Previous experience in customer service or contact centre environments is a plus
• Comfortable with rotating shift patterns, including evenings and nights
• Strong attention to detail and professional communication skills
• Based in or willing to relocate to Madrid or Valencia
• Proactive, t...